1. Ordering & Products

• Q: How are your products made?
  A: All products are printed on demand using high-quality materials. Each item is made specifically for your order.

• Q: Can I change or cancel my order after placing it?
  A: Orders are processed immediately and cannot be cancelled or changed once submitted. Please double check your order before completing checkout.

• Q: Are the colours in the photos accurate?
  A: We make every effort to accurately represent product colours, but slight variations may occur due to monitor settings and printing processes.

2. Shipping & Delivery

• Q: How long will my order take to arrive?
  A: Production typically takes 3-7 business days, and shipping varies by location. Estimated delivery times:

  • UK: 3-10 working days.

  • (More locations coming soon.)

• Q: How much does shipping cost?
  A: Shipping is calculated at checkout based on your location and items ordered. We use Printful live rates to ensure accurate pricing.

• Q: Do you ship internationally?
  A: Yes! We have added 

• Q: Can I track my order?
  A: Yes- Once your order ships, you’ll receive a tracking number to monitor delivery.

3. Refunds & Returns

• Q: Can I return an item if I change my mind?
  A: No, because all products are made on demand, we cannot accept returns for change of mind.

• Q: When can I get a refund or replacement?
  A: Refunds or replacements are available only if the item arrives damaged, defective, misprinted, or if the wrong item is sent. Contact us within 14 days of receiving your order with photos and order details.

• Q: How do I request a refund or replacement?
  A: Contact us at TheCouncilofBens@gmail.com with your order number, a description of the issue and photos of the product.

4. Product Care & Quality

• Q: How should I care for my printed products?
  A: We recombend washing B-shirts inside-out, gentle cycle, no bleach for product longevity.

• Q: Are your prints durable?
  A: Yes! Our print-on-demand process ensures long-lasting prints that maintain colour and quality through multiple washes.

5. Account & Support

• Q: Do I need an account to place an order?
  A: No, all checkouts can be completed as guests. 

• Q: How do I contact you for help?
  A: You can reach us at TheCouncilofBens@gmail.com or via our contact form on the site. We aim to respond within 1-2 days.